Job Description
Customer Liaison Advisor
Location: Leeds
Type: Permanent
Overview
DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.
What You'll Be Doing
You will act as the first point of contact for all customer-related queries prior to a client being allocated to a Fee Earner. Converting potential clients into customers and acquiring passenger details for additional conversions. Making sure that all dealings and interactions reflect the professional and customer-focused nature of our business. Other duties include:
- Initial contact with the client referral via email/telephony.
- Converting client and passenger referrals into custome...
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