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Customer Master Data Management Supervisor

📍 SGS • Las Pinas, Metro Manila, Philippines • Posted May 30, 2026

Full-time Posted May 30, 2026
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Job Description

Job Description

Process

  • Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
  • First contact for issues escalation within B2C process (Customer Master Data)
  • Cooperation with Internal and External Audit
  • Performing B2C (Customer Master Data) controls
  • Advising other team members in terms of B2C (Customer Master Data) process matters
  • Introduce Improvements within B2C process (Customer Master Data)

    • Coordination:

  • Coordinate completion of B2C (Customer Master Data) processes
  • Delegate tasks
  • Distribute the workload and supervise the team in day-to-day operations
  • Managing HR Matters
  • Communicate deadlines
  • Monitor the team performance
  • Resolve or escalate any process issuesAttend and lead team meetingsPrepare reportsBuilding relationship with the countries during day-to-day operations

    • Communication:

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