Customer Operations Analyst I

Job Summary

The Customer Operations team ensures each client’s site readiness by completing maintenance and service activities within the Payscale Marketpay product. This work includes updating a client’s site library of publisher sources, completing a year‑over‑year refresh of client job matches, survey participation services, validation of data permissions, and other related activities as assigned. You will coordinate with clients to execute client requests, while communicating key information and results accordingly.

What You’ll Do

As a successful team member, the Customer Operations Analyst I provides assistance and guidance to our clients using project management techniques and in‑product database management tools. An ability to quickly master the maintenance and configuration functionality within our system platforms is essential to this role.

Responsibilities

• Manage Salesforce queue: Triage incoming requests and distribut...