Job Description
Maximize customer engagement and sales as a Customer Operations Leader with Indigo. Drive service excellence while managing team dynamics in a vibrant retail environment.
As a Customer Operations Leader at Indigo, your mission is to uplift customer service standards while mentoring a team of Customer Experience Representatives. You will manage store operations and optimize omni-channel offerings to ensure customers enjoy a seamless shopping experience. Your aptitude for resolving issues and fostering a culture of growth will be essential in influencing store success.
Key Responsibilities: • Guide and train CERs in delivering outstanding customer service • Lead strategic initiatives that align with sales targets • Center decisions around customer needs and feedback • Diagnose issues and implement effective solutions • Handle inventory and sales floor management tasks
Requirements: • 1-2 years in service or operations management • Demonstrated leadership capabi...
As a Customer Operations Leader at Indigo, your mission is to uplift customer service standards while mentoring a team of Customer Experience Representatives. You will manage store operations and optimize omni-channel offerings to ensure customers enjoy a seamless shopping experience. Your aptitude for resolving issues and fostering a culture of growth will be essential in influencing store success.
Key Responsibilities: • Guide and train CERs in delivering outstanding customer service • Lead strategic initiatives that align with sales targets • Center decisions around customer needs and feedback • Diagnose issues and implement effective solutions • Handle inventory and sales floor management tasks
Requirements: • 1-2 years in service or operations management • Demonstrated leadership capabi...
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