Customer Operations Specialist

This role is responsible for managing daily customer operations and order-to-cash processes, primarily for China market, with possible support to regional operations.
Based in Shanghai, the role focuses on execution excellence, customer service delivery, and cross-functional coordination, ensuring accurate and timely order processing and issue resolution.

Main Job Duties and Responsibilities:

1. Order-to-Cash Operations

Manage end-to-end order fulfillment process, including order entry, backlog tracking, delivery coordination, invoicing, and returns

Perform system transactions (SAP), ensuring accuracy throughout the order lifecycle

Monitor order status and shipment progress, coordinating closely with warehouse and logistics teams

Work with Sales to prioritize and release orders based on business needs

2. Customer Service & Issue Resolution

Serve as point of contact for customer inquiries and order-related iss...