Customer Protection Team Associate

Customer Protection Team Associates are ambassadors who earn customer loyalty by delivering personalized, convenient, and secure service. They maintain a high-quality customer experience through a customer‑centric approach and take ownership of risk mitigation, complying with various regulations and policies to ensure timely delivery of customer transactions.

Risk Investigator Associate acts as a first point of contact ensuring a high-quality, secure, and customer‑centric experience while mitigating risks and ensuring compliance.

Duties and Responsibilities

• Review transactions and all available information to understand our customers while respecting all identities.
• Make customer‑centric decisions and take the path of least resistance to protect our customers.
• Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.
• Exhibit a bias for act...