Customer Quality Engineer

Job Description

• Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.
• Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
• Coordinate and support internal operational processes and activities related to quality assurance and quality control.
• Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.
• Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.
• Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.
• Ensure compliance with ISO standards, customer requirements, and internal quality management s...