Customer Quality Manager (APAC Region)

Job Overview：

We are seeking a strategic and customer-obsessed Customer Quality Manager to lead end-to-end customer quality initiatives within after-sales phase across the Asia-Pacific (APAC) region, covering both our retail (To C) and light commercial (To B) HVAC and Controls business lines. As the primary interface between customers and internal teams (Manufacturing, Quality, Engineering), you will ensure customer claims including customer complaints, product quality issues and service-related non-conformities are effectively resolved. Besides, you are expected to drive continuous quality improvement through EPPM reduction in product installation, service delivery, and customer experience enhancement for APAC HVAC and Controls business.

Key Responsibilities：

1. Strategic Leadership

Ÿ Develop and execute a regional customer quality strategy tailored to APAC’s diverse market needs for both To C and To B segments.

Ÿ Define the long-t...