Customer Relation Assistant

Attends to all internal and external customer queries and concerns through all mediums of communication - in person, by phone, by email, through the website and other social media accounts.

• Provides outstanding service to customers/ clients by giving timely resolutions to their queries.
• Handles customer complaints in a timely and appropriate manner.
• Endorses to concerned department all customer inquiries to ensure correct feedback is provided
• Escalates the issue/s immediately to immediate superior if cannot be resolved on her own.
• Provides updated information to customer (hospital services & packages, rate, doctors schedule, etc).
• Serves as the key person during emergencies.
• Monitors customer feedback form.
• Operates efficiently the existing communication system - telephone, switchboard and public address (PA).
• Performs other ad hoc duties as required.

Job Type: Full-time ...