Job Description
Qualifications
- Bachelor's Degree in Business Administration, Communications, or related field.
- We accept Fresh Graduates.
- With experience in doing outbound telemarketing.
- Fluent in English and Filipino, proficient with computer applications.
- Able to write business letters/emails.
- Excellent Customer Service, Interpersonal, and Communication skills.
- Results-Oriented.
- Ability to prioritize multiple tasks and meet deadlines.
- Experience in customer service, quality assurance, auditing, compliance, or customer experience management.
Job Description
- Conduct audits of customer interactions across various channels (phone, email, chat, and social media).
- Evaluate customer service performance against established standards, policies, and procedures.
- Review customer feedback, complaints, surveys, and service records to identify trends and im...
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