Customer Relation Executive - Insurance

Tasks

• Provide prompt, accurate, and friendly customer service. This will include providing the most cost-effective comprehensive Insurance coverage to clients.


• Prospect for new business through various channels and follow up warm leads. Shall involve responding to inquiries regarding coverage, policy changes, insurance availability etc.


• Use a customer-focused, needs-based review process to educate customers about insurance coverage/options.


• Hold internal and client facing status meetings, and updates that report on performance, issues, and continuous improvement.


• Create and maintain comprehensive project and client documentation.


• Plan and facilitate client-planning sessions to ensure all contractual obligations are met and performance of client’s portfolio is on par with expectations.


• Build strong working relationships with clients, stakeholders, and team members through effective communicat...