Customer Relations Executive

Tembusu Institute is looking for a detailed and structured
Customer Relations Executive who is interested in analyzing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services. Here's What You'll Do Day To Day Attend to customer enquiries on courses, course contents, and types of funding. Filter sales enquires to relevant respective programme advisors to secure leads. Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module. Create relationships with corporate entities to ensure the satisfaction of their student representatives Assist and make necessary arrangements for student requests. (e.g. change of intakes, reassessments, withdrawals) Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up t...