Customer Relations Officer (Emiratization)

Key Responsibilities

• Member Engagement and Support
  • Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
  • Greet members warmly and provide personalized assistance to ensure a seamless experience.
  • Actively promote membership upgrades, class bookings, and premium services.
• Complaint Resolution
  • Handle member complaints and resolve issues promptly, escalating to management when necessary.
  • Follow up to ensure issues are resolved to the member’s satisfaction.
• Membership Management
  • Assist with member onboarding, renewals, cancellations, and account management.
  • Maintain accurate member records in the system, ensuring data privacy and security.
• Collaboration
  • Work closely with other departments (sales, wellness, and operations) to coordinate...