Customer Relations Representative

Customer Relations Representative - BMW Markham, Markham, ON L3R 5M2

We're looking for a Customer Relations Representative to be the heart of our Service customer support team at BMW Markham, in partnership with North America's largest automotive retailer, Lithia & Driveway.

Key Responsibilities

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs other duties as required by the Sales Manager to ensure the successful operation of the dealershi...