Customer Relationship Management Manager (CRM)

Company Background

Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a Customer Relationship Management (CRM) Manager to be part of their dynamic team in Puchong .

Job Responsibilities

• Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
• Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
• Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
• Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationshi...