Customer Satisfaction Coordinator

Job Summary

Jabil’s Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabil’s business needs. Position reports to the Communications Manager and works closely with members of the Business Development, Operations, and Quality teams.

Essential Duties And Responsibilities

• Maintains an up-to-date, comprehensive database of Jabil’s customer contacts and their customer satisfaction and loyalty scores
• Analyzes customer loyalty survey data (prepares reports, graphs, presentations) and tracks actions taken to address customer issues
• Ensures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units, reviews scores and translations, flags errors, works with Risk & Assurance on completing score audits, and prepares quarterly communications to the Quality and executives
• Prepares...