Customer Service Admin - Emea Service Contracts (Barcelona)

The Customer Service Admin - EMEA Service Contracts at Agilent Technologies plays a key role in managing the complete customer journey for service contracts across multiple countries. This position handles order fulfillment, contract administration, and complex customer issues while coordinating with internal teams and ensuring compliance with regional and international standards.

Responsabilities

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves customer service issues for complex, multi-country or multi-regional accounts.
• Acts as a liaison between customers and appropriate internal organizations such as Sal...