Customer Service Administrator

About the Role:
 
An exciting opportunity has become available for an experienced Customer Service Administrator to join a well-established organisation based in Dandenong. You will play a key role in supporting customers across the full order lifecycle, managing enquiries, processing orders, and coordinating with internal departments to ensure a seamless customer experience.

Key Responsibilities:

• Manage inbound and outbound customer enquiries via phone and email
• Process customer orders, returns, credits, and service requests accurately using SAP
• Maintain accurate customer records and update internal systems accordingly
• Provide customers with timely updates regarding orders, deliveries, and enquiries
• Resolve customer issues professionally and efficiently
• Liaise closely with internal teams including Sales, Operations, Logistics, and Finance
• Ens...