Job Description

As a Customer Service Administrator, you will deliver exceptional customer service while providing administrative support to both internal and external stakeholders. The role involves managing high-volume, often complex customer interactions, coordinating repair processes, and ensuring the efficient operation of our repair facility.

Key Responsibilities:
Manage customer repairs across in-house and subcontracted facilities

Deliver high-quality customer service across all touchpoints

Prepare quotations and pricing for repairs, goods, and services

Coordinate customer loan requirements and orders

Raise and manage purchase orders in line with procurement guidelines

Handle delivery forecasts, reporting, and general customer enquiries

Liaise closely with production teams to meet operational targets

Support import/export processes and requirements

Drive improvements in tu...

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