Customer Service Administrator

Job Details

Full‑time position, long‑term ongoing temporary contract.

Location: Wellingborough, Northamptonshire

Salary: £12.85 per hour (will increase after 12 weeks)

Immediate start required.

About the Role

The Customer Service Administrator will handle enquiries from customers over the telephone and via email, log issues, problem‑solve, follow procedures to resolve customer concerns, and perform administrative tasks such as updating systems and sending emails.

Key Responsibilities

• Deal with enquiries from customers over the telephone and via email.
• Log issues and problem‑solve.
• Follow procedures and processes to resolve customer issues.
• Carry out administrative tasks, update systems and send emails.

Qualifications & Skills

• Confident communicator with an excellent telephone manner.
• Efficient administration skills with good attention to detail.
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