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Customer Service Advisor

📍 Manpower • Ashford, England, United Kingdom • Posted June 10, 2026

Full Time Posted June 10, 2026
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Job Description

Overall Mission

Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.



Main Responsibilities

  • Execute Customer Care strategy aligned with global guidelines.
  • Monitor KPIs and take corrective actions where needed.
  • Identify and support continuous-improvement opportunities.
  • Participate in internal projects relevant to Customer Care.
  • Support assigned customers and affiliates to fulfil order requirements; escalate issues when required.
  • Collaborate with Customer Care team to provide superior service.
  • Maintain clear communication with customers, operations, sales, and GBS.
  • Manage order changes, issue resolution, and customer complaints.

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