Customer Service Advisor

Customer Service Advisor

Location: Belfast

Pay Rate: £13.97 - £32.55 per hour (depending on shift pattern)

Contract: Temporary, ongoing

Start Date: 05 May 2026

Hours: 37.5 hours per week (5 days over 7, including weekends & bank holidays)

About the Role

We're offering a rare opportunity to join the UK's largest and most trusted telecoms provider, supporting critical emergency services that operate 24/7, 365 days a year .

In this role, you'll be supporting 999/112 emergency calls, Directory Enquiries ), and Relay UK , helping ensure people get the right help when they need it most. This is not a standard call‑handling role ‑it's a vital public service position where your calmness, accuracy and empathy can genuinely save lives .

You'll work with people who may have communication difficulties, providing real‑time voice‑to‑text...