Home / Jobs / Customer Service Advisor (instashop)

Customer Service Advisor (instashop)

📍 talabat • Cairo, Cairo Governorate, Egypt • Posted June 04, 2026

Contract Posted June 04, 2026
Apply Now

Job Description

Job Description

About the role:

As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.



Day-to-Day Responsibilities:

  • Handling calls and messages from customers, partners, and prospects from our inbound channel
  • Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
  • Act as a role model and mentor to the Associates and Coordinators
  • Responsible for floor support, supporting the team-leader in assisting the te...

    • Apply for This Position

    Ready to take the next step? Click the button below to submit your application.

    Submit Application