Job Description
About the role
A Customer Services Advisor will join our Customer Care team in Linwood, Scotland. The role focuses on delivering exceptional customer service and ensuring a positive customer experience in a fast‑paced environment. The ability to take full ownership of the customer journey and to resolve queries with efficiency, empathy and precision is essential.
Shift Pattern
Mon‑Sun, 5 days over 7. Specific shift times will be discussed at interview.
What you’ll be doing
- Demonstrate awareness of how your behaviour and actions impact colleagues, the Customer Service Centre and customers.
- Participate in regular 1:1s and coaching sessions with your Team Manager.
- Take personal responsibility for self‑development.
- Maintain a positive attitude and professional conduct at all times.
Customer Service
- Process own workload in a timely fashion and without error.
- Ensu...
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