Job Description
Role : Customer Service Advisor
Location: Stone
Hours: Full Time 37.5 hours a week Monday - Friday
Pay: £26k
An excellent opportunity has arisen for an Customer Service Advisor to join one of our longstanding clients, based in Stone.
Free parking with easy access to rail and bus routes
The Role:
Ensure active management of CS mailbox throughout the day. Passing queries to relevant team members with as much information as possible. Pass any potential customer leads for new orders to the relevant Sales Representative/ Application Specialists.
Handle the requests of our Sales colleagues. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
Process all sales orders within 24 hours to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
Ensure all complaints and credit returns are actioned within KPI expectation and logged accurately enabling root ca...
Location: Stone
Hours: Full Time 37.5 hours a week Monday - Friday
Pay: £26k
An excellent opportunity has arisen for an Customer Service Advisor to join one of our longstanding clients, based in Stone.
Free parking with easy access to rail and bus routes
The Role:
Ensure active management of CS mailbox throughout the day. Passing queries to relevant team members with as much information as possible. Pass any potential customer leads for new orders to the relevant Sales Representative/ Application Specialists.
Handle the requests of our Sales colleagues. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
Process all sales orders within 24 hours to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
Ensure all complaints and credit returns are actioned within KPI expectation and logged accurately enabling root ca...
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