Job Description
Explore your potential as a Customer Service Agent with Serco Canada Inc. at our DriveTest Centres throughout Ontario. Assist applicants with their licensing journey while providing top-tier service.
As a Customer Service Agent, your role is pivotal in managing the driver examination process. This includes reviewing eligibility, conducting vision tests, and assisting with scheduling. Strong customer service abilities are paramount as you interact with a wide range of applicants daily.
Key Responsibilities:
• Gather and review applicants' information for eligibility
• Conduct testing for vision and knowledge assessments
• Schedule road tests and manage transaction fees
• Ensure conformity with ministry regulations and procedures
• Perform assorted administrative tasks as required
Requirements:
• GED or high school diploma at minimum
• Two years of relevant customer service experience
• Bilingual in French and English preferred
• Valid Ontario Class G ...
As a Customer Service Agent, your role is pivotal in managing the driver examination process. This includes reviewing eligibility, conducting vision tests, and assisting with scheduling. Strong customer service abilities are paramount as you interact with a wide range of applicants daily.
Key Responsibilities:
• Gather and review applicants' information for eligibility
• Conduct testing for vision and knowledge assessments
• Schedule road tests and manage transaction fees
• Ensure conformity with ministry regulations and procedures
• Perform assorted administrative tasks as required
Requirements:
• GED or high school diploma at minimum
• Two years of relevant customer service experience
• Bilingual in French and English preferred
• Valid Ontario Class G ...
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