Customer Service Agent

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

• Determining the language needs of the caller
• Entering appropriate customer information as needed
• Accessing appropriate databases
• Quickly transferring calls to the appropriate staff member
• Providing additional assistance when needed

Requirements

• Excellent customer service, communication and interpersonal skills
• Ability to enter and access information using a computer terminal while responding to customer needs
• Excellent keyboarding skills
• Profess...