Customer Service Agent | No EXP Needed!

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

This is a full-time customer service role at iOPEX Technologies Philippines Inc., based in Bonifacio Global City, Taguig City, Metro Manila. In this non-voice position, you will be handling customer inquiries and issues through email and chat channels.

• Respond to customer inquiries and provide support via calls, email and chat
• Investigate and resolve customer issues in a timely and efficient manner
• Document all customer interactions and maintain detailed records
• Identify opportunities to improve customer experience and communicate feedback to the team
• Collaborate with cross-functional teams to ensure effective case resolution
• Adhere to all company policies, procedures and quality standards

• Nominimum experience required! <...