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Customer Service Analyst

📍 Dr. Schär • Curitiba, State of Paraná, Brazil • Posted June 08, 2026

Full time Posted June 08, 2026
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Job Description

Your responsibilities:



  • Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty.

  • Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial and operational goals.

  • Support demand planning and sales forecasting by monitoring customer demand trends and collaborating with sales and supply chain teams to ensure accurate and agile adjustments.

    • Your profile:

  • Professional Background & Education
    Solid academic foundation with a Bachelor's degree in Business Administration, Supply Chain, or related fields, combined with over 3 years of hands-on experience in Customer Service operations.

  • Personal Skills & Attributes
    Strong communication and conflict resolution skills, with a high ...

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