Customer Service Analyst #ESY

• Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquiries / issues
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
• Make follow-up calls/emails to customers/advisors on account opening applications / transfer requests / 3rd party payments
• Call verification to update client details, form amendments and reset password for accounts, etc.
• Perform other ad-hoc administrative and follow-up tasks as assigned
• Attend to walk-in customers at our customer service centre
• Work closely with various departments and other CS team members

Interested candidates, please email your resume to

Anna See Sing Yee

CEI Reg R

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortl...