Customer Service Assistance

Customer Service Assistance Department:
Customer Service Employment Type:
Full-Time Location:
Singapore Job Summary We are looking for a proactive and customer-focused
Customer Service Assistance
to join our dynamic team. The ideal candidate will be responsible for providing exceptional service across multiple customer touchpoints-calls, emails, and walk-ins-while meeting service level expectations. In addition to managing customer interactions, you will also support operational functions, gather feedback for continuous improvement, and perform telemarketing outreach to boost customer engagement and service awareness. This role suits a reliable team player with strong communication skills, attention to detail, and the ability to work under pressure. Key Responsibilities Customer Service & Front Desk Support Respond promptly and professionally to incoming customer calls, maintaining a high standard of service. Reply to customer emails within 20 minutes, ensuring accuracy,...