Customer Service Associate - Part Time (20 Hrs.)

Job Description Summary

Works as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance and tenancy administration, promoting an excellent resident experience to achieve occupancy and retention goals.

Key Role Responsibilities

• Support and respect other team members to deliver exceptional resident living.
• Deliver all aspects of customer service, including a comprehensive front‑of‑house service anticipating and exceeding resident expectations.
• Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Support events and activities within the community.
• Establish and maintain relationships with university clients.
• Develop and maintain local knowledge and information resources relevant to resident needs (travel, entertainment, amenities).
• Comple...