Customer Service Associate (Pharma)

Job Description

Reporting Line

Operational direct reporting to Affiliate Manager or Supervisor; administrative accountability to GBS Supervisor.

Primary Responsibilities

 Work with clients and the technical laboratory to scope work for proposals, prepare and submit quotes for
USP, EP, and JP compendial testing. Keep client and quote information up to date in CRM / Quotation

platforms.

 Act as a liaison between clients and the Microbiology and Chemistry department to ensure service is being

delivered on-time and with high quality. Provide information / follow up to client, as needed. Upon request

coordinate technical support and advice, to maintain high customer satisfaction.

Specific Responsibilities

 Use general knowledge of chemistry, microbiology and analytical techniques to develop & present technical

solutions to clients in proposals indicating cost timelines &...