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Customer Service / Business Support Customer Service Manager

📍 Confidential • London, England, United Kingdom • Posted June 18, 2026

Permanent Posted June 18, 2026
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Job Description

Customer Service Manager – London

Sportswear brand


£40,000–£50,000 | On‑site | Start ASAP


We’re looking for a Customer Service Manager to lead and develop an internal and off shore Customer Service team for this iconic Sports brand. You’ll oversee daily operations, coach coordinators, optimise processes, and work closely with Sales & Logistics to keep orders moving and customers happy.


What You’ll Do

  • Lead & develop a high‑performing CS team

  • Manage orderbooks, customer data & key KPIs

  • Build strong relationships with internal & external partners

  • Solve challenges across orders, fulfilment & customer queries

  • Report key performance insights + drive continuous improvement

    • What You Bring

  • Solid Customer service and operations experience at Management level

  • Customer service experience gained in both B2B and B2C within Sports, Fashio...

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