Customer Service Consultant

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service that we can all be proud of by educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Consultants actively raise fraud awareness, protecting customers, and identify and support those in potentially vulnerable situations or with more complex needs, ensuring financial inclusion for all.

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for customers, taking ownership of their individual needs and delivering an exceptional customer experience.
• Play an integral part in customer education around HSBC digital services and fraud awareness.
• Identify customers who are in vulnerable situations and determine the best way to support them.
• Help customers with more complex banking needs to ensure they feel supported in their choices.
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