Customer Service Consultant

What You’ll Be Doing:

• Assist the marketing team with planning and rolling out multi-channel campaigns, from digital to in-store and events.
• Get involved in brand events—sometimes during weekends or after hours.
• Provide reliable admin support to keep everything running smoothly.
• Help put together creative product giveaways for competitions and sponsorships.
• Contribute to email and social media content—both copy and design ideas.
• Act as a key link between head office, store teams, and customers—especially when it comes to resolving issues.
• Manage and monitor all relevant social media communities.
• Research customer behaviour and marketing trends to support strategic decisions.
• Keep track of customer communication requests and ensure they reach the right people.
• Support the execution of effective marketing campaigns—online and offline.
• Keep an eye on competitors and ass...