Customer Service Coordinator

Responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and/or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Would be responsible for booking orders, managing web billing process, upselling or cross-selling products and/or processing quotes, and managing other sub-processes. Resolves problems by applying established policies, procedures, and tactics, takes the lead and holds people accountable where required, and can drive discussion for building solutions.

Technical Skills

• Proficiency in using ERP Systems, such as SAP CRM/ ECC, to manage and process orders/Quotes and bookings effectively.
• Proficiency and knowledge of web b...