Job Description
Key Responsibilities
- Customer & Guest Handling: Attend to customer feedback and complaints, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations.
- Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer‑centric service approach.
- On‑Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands.
- Problem Resolution: Investigate and resolve operational and customer‑related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence.
- Communication: Act as the main point of contact between customers, tenants, an...
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