Customer Service Executive I Mandarin Speaker I Iskandar, Johor

Role Overview

The Customer Service Executive will be responsible for managing customer enquiries across email, live chat, and phone channels while ensuring timely and accurate first-time resolution. This role supports regional telco, IT, and social media projects, requiring a service-focused mindset and strong communication skills.

Key Responsibilities

• Handle inbound customer enquiries via phone, email, and chat in a professional and courteous manner.
• Provide accurate information, troubleshoot basic issues, and ensure first-contact resolution wherever possible.
• Record and update all customer interactions in the internal systems with complete and accurate details.
• Escalate complex cases to the relevant teams in accordance with standard operating procedures and service levels.
• Adhere to project-specific workflows, compliance guidelines, and quality assurance standards.
• Maintain a high level o...