Customer Service Executive

Provide exceptional customer care and product support to enhance brand experience while managing multi‑channel communications. Lead order fulfillment for the e‑commerce platform.

• Deliver responsive customer care and product support across walk‑in, phone, email, and social media channels to maintain a positive brand experience
• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention
• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently
• Execute order fulfillment processes for the e‑commerce website to ensure timely and accurate delivery
• Collaborate proactively with other departments to align customer service and order fulfillment efforts with company objectives
• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support b...