Customer service leader - on site - cd. obregón, son.

Role Description

This is a full-time, on-site role for a Customer Service Leader located in Ciudad Obregón, SON. The Customer Service Leader will oversee and coordinate daily customer service operations, ensuring a high level of customer satisfaction and efficient service delivery. Responsibilities include supervising customer service representatives, addressing escalated customer inquiries or concerns, monitoring and improving service processes, and providing training and mentorship to the team. The role requires close collaboration with other departments to drive a customer-centric culture and continuous improvement in service quality. Qualifications

Supervisory skills, including staff management and team leadership Proven expertise in Customer Service and a focus on driving Customer Satisfaction Experience in Training team members and enhancing their professional development Strong Communication skills, including the ability to effectively convey ideas and collaborate with ...