Job Description
Customer Service (Live Chat & Email) - Basic up to5k-KLSentral
About the job Customer Service (Live Chat & Email) - Basic up to5k-KLSentral
Job responsibilities:
- Understand customer enquiries and respond via applicable channels: email, chat etc
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following to processes
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