Customer Service Manager

We’re partnering with an international blue-chip organisation in South Western Sydney to recruit an experienced Customer Service Manager to lead their busy customer service team. This is a high-profile role where customer service and operational excellence directly impact business outcomes.

About the Role

Reporting to senior leadership, you will be responsible for all aspects of order management, ensuring a seamless customer experience while optimising commercial results. You will lead a team of Customer Service Representatives (8) providing mentorship, guidance, and operational oversight, as well as driving process improvement, reporting, and system efficiencies.

Key responsibilities include:

• Overseeing order entry, deliveries, returns, credits, and customer inquiries via phone and email.