Job Description
Duties and Responsibilities
Inbound & Desk Support
Inbound & Desk Support
- Respond promptly and professionally to client inquiries via phone, email, WhatsApp Business, or live chat.
- Troubleshoot complaints, process orders or service requests, and escalate complex technical issues to the relevant departments.
- Maintain accurate, up-to-date client records and interaction logs within the CRM system.
- Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships.
- Assist clients with basic on-site troubleshooting, training, or walkthroughs of the companys products/services.
- Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery.
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