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Customer Service Manager

📍 Brambles • Manchester, England, United Kingdom • Posted June 09, 2026

Temps plein Posted June 09, 2026
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Job Description

Description

Key Responsibilities May Include:

  • Lead, coach, and mentor a team of Customer Service Executives, ensuring they provide top-tier support that aligns with both customer needs and business goals.
  • Develop and implement customer service excellence strategies, focusing on process improvements, team training, and the integration of technology to enhance the customer experience and reduce operational inefficiencies.
  • Oversee daily operations, ensuring effective management of customer inquiries, billing issues, and account health while maintaining industry standards for resolution times and service quality across all communication channels.
  • Utilize customer feedback metrics (e.g., Net Promoter Score, Customer Satisfaction, Customer Effort) to identify opportunities for improvement, and create action plans to enhance the overall customer experience.
  • Collaborate closely with cross-functional teams, including Sales, L...

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