Customer Service Manager

We are looking for an experienced and dynamic Lead Customer Success Manager to head our customer success team. This role is pivotal in driving customer satisfaction, retention, and growth by leading a team of success managers and ensuring our clients achieve maximum value from our IT solutions. The ideal candidate combines strong leadership skills with deep technical and business acumen.

Key Responsibilities

1. Leadership & Team Management

• Lead, mentor, and develop a team of Customer Success Managers.
• Establish best practices, processes, and KPIs for customer success.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Track and drive activities to achieve financial KPIs.

2. Strategic Customer Engagement

• Oversee onboarding, adoption, and retention strategies for key accounts.
• Build executive-level relationships...