Job Description
Respond to customer enquiries via WhatsApp, phone, email and social media
Assist customers with menu information, reservations and order enquiries
Handle customer feedback and complaints professionally and efficiently
Ensure excellent customer experience across all channels
Process and coordinate catering orders, delivery orders and bulk orders
Liaise with kitchen teams, outlets and delivery partners to ensure smooth fulfilment
Track order status and proactively update customers
Assist with corporate catering enquiries and event orders
Support the sales team in preparing quotations and order confirmations
Upsell menu items and recommend suitable packa...
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