Customer Service Manager

Duties & Responsibilities Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely Gathers customer information thoroughly and effectively, accesses and satisfies client demands Educates the salon customers based on their real needs during their visit to the shop Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters Maintains a positive, empathetic, and professional attitude toward customers at all times Attends to and communicates promptly to address customers' queries at the most excellent approach Acknowledges and resolves customer feedback and concerns Knows products inside and out to answer product queries Communicates and coordinates with team and management Ensures customer satisfaction and increases customer retention Gathers customer satisfaction levels and feedback on customer services for continuous improvement Provides f...