Customer Service Officer Cmb

**Position Title**:
- Customer Service Officer CMB
**Reports To**:
- Station Head CMB
**Role Purpose**:
- CSO is responsible and accountable to support and assist ASH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies, SOPs. CSO is also responsible to assist ASH and SH to ensure consistent service delivery in accordance to company’s set service standards and meet or exceed the company’s KPI related to On-Time Performance (OTP), Mishandled Baggage, Document Violation, Customer Satisfaction Index (CCSI) and financial targets..
**Key Accountability**:
- To support SH for the airlines overall ground operations at the airport.
- To support SH to ensure airlines ground operations are in full compliance to all safety, security, regulatory requirement and all airlines’ policies, procedures, and operating manual.
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