Job Description
Customer Support
- Respond promptly to customer inquiries via phone, email, and other communication channels.
- Provide accurate information about products, services and company policies
- Assist customers in resolving issues, complaints or service requests in a professional manner.
- Handling a high volume of calls professionally and efficiently, often within a fast-paced environment
- Offering additional items, upgrades or promotions to increase the order value based on customer needs
- Process and manage sales orders and invoices accurately to ensure timely delivery and billing
- Provide daily support for sales operations to facilitate seamless transaction processing
- Ensure all orders are entered into the system correctly and follow up on order status when required
- Recording detailed customer requests (what they want, quantity, delivery ...
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